Collision Damage Waiver (CDW)

Collision Damage Waiver (CDW) is a type of insurance for rental cars. It limits the driver's liability in case the rented vehicle is damaged. This means that if the vehicle gets damaged while in your possession, the rental company will not charge you for the full value of the vehicle.

CDW almost always comes with an excess; this means you will be responsible for paying the initial portion of the repair or replacement costs.

What is covered under CDW varies depending on the rental company and the location where you rent the vehicle.

Typically, it does not cover windshields, tires, the chassis, replacement locks, replacement keys, and towing fees. This means you will be responsible for the entire cost, not just the excess amount, if these parts are damaged or if the vehicle needs to be towed.

Additionally, the CDW only applies if you adhere to the terms of the rental agreement (which you will sign when you pick up the vehicle). For instance, if you drive under the influence of alcohol or park in a risky area and the vehicle gets damaged, you will be responsible for the entire repair cost, not just the excess amount.

Theft Protection

Theft Protection is a type of insurance for rental cars. It limits the driver's liability in case the rented vehicle is stolen. This means that if the vehicle is stolen while in your possession, the rental company will not charge you for the full value of the vehicle.

Theft Protection almost always comes with an excess; this means you will be responsible for paying the initial portion of the repair or replacement costs.

What is covered under Theft Protection varies depending on the rental company and the location where you rent the vehicle.

Additionally, Theft Protection only applies if you adhere to the terms of the rental agreement (which you will sign when you pick up the vehicle). For instance, if you leave the vehicle unlocked and it gets stolen, you will be responsible for the entire cost, not just the excess amount.

What is a Green Card Document?

The Green Card document is a certificate demonstrating the international validity of vehicle insurance. In the European Economic Area (EEA) and certain other countries, the Green Card document is mandatory. This document proves that the driver's insurance from their home country is also valid in the country they are traveling to.

Renting and Using a Vehicle Without a Green Card Document

Without a Green Card document, you may encounter difficulties in proving the validity of your insurance abroad. In such cases, your vehicle may be considered uninsured, potentially leading to traffic accidents and other legal issues. European countries, especially those within the European Union (EU), enforce strict regulations, prohibiting drivers without a Green Card document from operating vehicles.

Traveling to Balkan Countries with a Green Card Document

Balkan countries may have more flexible rules regarding the Green Card document. However, each country has its own specific rules and regulations. Therefore, if you plan to travel to Balkan countries, it is advisable to research the vehicle insurance requirements of the country you intend to visit beforehand.

Special Considerations for Balkan Countries:

• Albania: A Green Card document is required since Albania is not part of the European Economic Area.
• Bosnia and Herzegovina: A Green Card document is required.
• Montenegro: A Green Card document is required.
• Kosovo: A Green Card document is not mandatory, but temporary insurance may be required upon entry.
• North Macedonia: A Green Card document is required.
• Serbia: A Green Card document is required.

How to Obtain a Green Card Document

At Focus Rent a Car, we assist customers who wish to obtain a Green Card document by facilitating the preparation of all necessary documents for an additional fee. This ensures that your documents are prepared swiftly and smoothly.

Focus Rent A Cars Insurance Packages

At Focus Rent A Cars, we enhance your car rental experience with our comprehensive insurance packages, making it safer and more peaceful. Our three different insurance packages offer various advantages tailored to vehicle type and customer needs.

Gold Package

Small Cars:

• Coverage: Up to €500 deductible-free
• Benefit: Provides economical and extensive protection for small car users.

SUVs and Premium Cars:

• Coverage: Up to €750 deductible-free
• Benefit: Offers extra security for higher-value vehicles, allowing worry-free travel against unexpected accidents.

Platinum Package

Small Cars:

• Coverage: Up to €750 deductible-free
• Benefit: Offers broader coverage and higher protection against potential damages for small car owners.

SUVs and Premium Cars:

• Coverage: Up to €1000 deductible-free
• Benefit: Provides top-level protection for SUVs and premium cars, ensuring comprehensive coverage against potential damages in high-value vehicles.

Diamond Package

Small Cars:

• Coverage: Up to €1250 deductible-free
• Additional: Deductible-free insurance against tire and glass breakages
• Benefit: Provides the most extensive coverage, ensuring maximum protection even for small cars. Additionally, offers extra protection against common issues like tire and glass breakages.

SUVs and Premium Cars:

• Coverage: Up to €1500 deductible-free
• Additional: Deductible-free insurance against tire and glass breakages
• Benefit: Offers top-tier protection for SUVs and premium cars, providing maximum assurance against costly repairs. Includes full coverage against tire and glass breakages.

Benefits of Our Insurance Packages

• Financial Security: Minimizes financial losses against unexpected accidents and damages.
• Peaceful Driving: Ensures a safer and stress-free driving experience.
• Extra Protection: Offers comprehensive assurance with additional coverage against tire and glass breakages.

At Focus Rent A Cars, choose the insurance package that best suits your needs to make your journeys safer and more peaceful. Each package provides customized solutions based on your vehicle type and personal preferences. Select the most suitable insurance package for a secure and hassle-free rental experience and enjoy your travels to the fullest.

Focus Rent a Cars - What to Do in Case of an Accident?

While traveling with a rental car, accidents can always be unexpected. At Focus Rent a Cars, we want to guide you on what to do in such a situation. Here are the steps you should take in the event of an accident:

1. Ensure Your Safety: First and foremost, ensure your safety and that of your passengers by moving your vehicle to a safe place if possible. Activate hazard lights to alert other drivers.

2. Call for Help for Injuries: If there are any injuries, immediately call emergency services (112) to request an ambulance. Provide first aid using your knowledge and avoid moving injured persons until professional help arrives.

3. Contact the Police: Regardless of the accident's size, it's important to call the police and report the situation. The police will create an official report of the accident and provide necessary documentation for insurance purposes.

4. Gather Information: Documenting the details of the accident will facilitate the process going forward:

   • Obtain names, phone numbers, and addresses of other drivers and witnesses.
   • Note down license plate numbers, makes, and models of other vehicles involved.
   • Take photos of the accident scene, damage to vehicles, and the surrounding area.

5. Inform Focus Rent a Cars: Contact Focus Rent a Cars customer service as soon as possible and inform them of the situation. Our customer representatives will advise you on post-accident procedures and initiate necessary actions. Our 24/7 customer support line is always available to assist you.

6. Insurance Procedures: We will assess damages covered under your rental car insurance. Contact Focus Rent a Cars to understand the terms and coverage of your insurance policy. Ensure you provide the insurance company with requested documents and information promptly.

7. Repair and Return of the Vehicle: Follow Focus Rent a Cars' instructions regarding the repair and return of the vehicle after the accident. If repairs are necessary, you will be directed to one of our authorized service points. We can provide you with a temporary replacement vehicle during the repair period.

At Focus Rent a Cars, customer satisfaction and safety are our top priorities. We are here to assist you promptly and effectively in the event of an accident. You can rely on us for any issues you may encounter during your journey.